Refund policy

At zapakaa.shop, we want you to shop with confidence. This policy explains our 30-day return and exchange service, how to request a return, and how refunds are handled. It applies to eligible orders placed through www.zapakaa.shop and delivered to destinations we serve.

For consumers who have a legal right of withdrawal or rights concerning faulty or non-conforming goods, those rights apply in addition to this policy and are not restricted by our 30-day return period or the conditions for voluntary returns below.

1. Our 30-Day Return Policy

We accept requests to return both defective and non-defective products within 30 calendar days after delivery.

For a voluntary return of a non-defective item under this 30-day policy, the item should be:

• Unused, unworn, and unwashed, apart from trying it on to check the fit.

• Free from stains, odors, damage, alterations, or other signs of use beyond a reasonable fit check.

• Returned with its original tags, accessories, and packaging where available.

• In a condition suitable for inspection and resale.

We may decline a voluntary return that does not meet these conditions. These conditions do not limit any statutory right of withdrawal or rights concerning faulty, damaged, or incorrect goods.

2. Statutory Right of Withdrawal for EU Consumers

If you are an EU consumer purchasing online, you generally have the right to withdraw from the purchase without giving a reason within 14 days after receiving the goods, subject to any applicable legal exceptions. To exercise this right, send a clear statement of your decision to withdraw to info@zapakaa.shop before the withdrawal period expires. You do not need our prior approval or a return authorization to make a valid withdrawal.

After telling us that you are withdrawing, please send the goods back within 14 days. Contact us for the correct return mailing address and instructions. The business address listed at the end of this policy is not necessarily the return receiving address.

For a withdrawal, you are responsible for the direct cost of returning the goods unless we agree to cover it or applicable law requires otherwise. We do not provide a prepaid return label for a standard change-of-mind withdrawal. You may examine and try on clothing as reasonably necessary to determine its nature, characteristics, and fit. You may be responsible for a reduction in value caused by handling beyond what is necessary for that purpose, where permitted by law. Missing packaging or tags alone does not automatically cancel a statutory withdrawal right.

We will reimburse the payments due under the statutory withdrawal rules, including the cost of our least expensive standard delivery option where applicable, using the original payment method unless you expressly agree otherwise. Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide proof that you have sent them back, whichever occurs first, where permitted by law.

3. Items Not Eligible for a Voluntary Return

Under our voluntary 30-day return policy, we cannot accept:

• Return requests made more than 30 days after delivery.

• Products worn, washed, used, altered, or damaged after delivery beyond a reasonable fit check.

• Products with stains, odors, cosmetics, deodorant marks, pet hair, or other signs of use.

• Products that cannot be identified as part of the approved return request.

Please contact us before mailing a voluntary return so we can provide the correct address and instructions. The restrictions above do not override any statutory withdrawal right, statutory exception to that right, or legal rights for faulty or non-conforming goods.

4. How to Request a Return

For a voluntary return or exchange, contact us at info@zapakaa.shop and provide:

• Your full name and order number.

• The product you wish to return or exchange.

• The reason for the request.

• Clear photographs if the product arrived damaged, defective, or incorrect, where possible.

We will review the request and provide the correct return mailing address and instructions. For a statutory withdrawal, a clear statement that you wish to withdraw is sufficient; you do not need to give a reason or wait for approval to exercise that right.

Please do not mail goods to the business address below unless we specifically confirm that it is the correct return address for your order. If you have already sent a valid withdrawal notice, asking us for mailing instructions does not change the date of that notice.

5. Return Shipping and Return Labels

Non-Defective Returns

For change-of-mind, incorrect size selection, or other non-defective returns under our voluntary policy:

• You arrange and pay for return shipping.

• We do not provide a prepaid return label.

• We recommend using a trackable shipping service and keeping the shipping receipt.

For statutory withdrawals, the direct return shipping cost is handled as explained in Section 2. Rights and responsibilities for a return shipment are subject to applicable law.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us at info@zapakaa.shop with your order number and details of the issue. Photographs can help us resolve the matter more quickly.

Where the issue is verified, we will provide a prepaid return label or reimburse the reasonable return shipping cost if a return is required. Please contact us for instructions before purchasing return postage. Applicable consumer rights for faulty or non-conforming goods are not limited to the first 30 days after delivery.

6. Restocking Fees

zapakaa.shop does not charge a restocking fee for approved returns or exchanges. Customer-paid return postage for a non-defective return is separate from a restocking fee.

7. Exchanges

You may request an exchange within 30 calendar days after delivery. Voluntary exchanges are subject to the product condition requirements in Section 1 and to product and size availability.

Contact info@zapakaa.shop before mailing the original item so we can provide instructions.

For a non-defective exchange:

• You pay the cost of returning the original product.

• After we receive, inspect, and approve the return, we will send the first replacement by standard shipping at no additional shipping charge.

• Any product price difference must be paid before the replacement is shipped or will be refunded to the original payment method, as applicable.

For a verified damaged, defective, or incorrect product, we will cover the reasonable return shipping cost and the standard shipping cost of a replacement. If the requested replacement is unavailable, we will contact you about another available option or an appropriate refund. Your statutory remedies for faulty or non-conforming goods remain available independently of this voluntary exchange service.

8. Return Inspection

We inspect returned products after they arrive. A voluntary return may be declined if the product has been used or altered beyond the conditions in Section 1, does not match the return request, or is otherwise ineligible under our voluntary policy. We will email you if we cannot approve a voluntary return.

For an EU statutory withdrawal, inspection does not make the right conditional on our approval. Any reduction in reimbursement for diminished value will be handled only as permitted by applicable law. Claims involving faulty or non-conforming products will be assessed under the applicable consumer protection rules.

9. Refund Processing

For an approved voluntary return, zapakaa.shop will issue the refund within 3 business days after receiving and approving the returned item.

For a statutory withdrawal, the reimbursement timing and any permitted withholding are explained in Section 2. Approved refunds will normally be issued to the original payment method. After we issue a refund, your bank, card issuer, Klarna, or other payment provider may require additional time to post the funds. We will send a confirmation email when the refund is issued.

10. Original Shipping Charges

For a voluntary non-defective return outside a statutory withdrawal, original shipping charges, if any, are generally non-refundable.

For an EU statutory withdrawal, any applicable original delivery charge is reimbursed up to the cost of our least expensive standard delivery option, as explained in Section 2. For a verified damaged, defective, or incorrect product, applicable standard shipping charges will be handled in accordance with your legal rights.

11. Missing Refunds

If you have received a refund confirmation but do not see the funds in your account:

1. Check the original payment method used for the purchase.

2. Contact your bank, card issuer, Klarna, or other payment provider.

3. Allow the provider’s normal posting time.

4. Contact info@zapakaa.shop with your order number if the refund still cannot be located.

12. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but an operational change or cancellation may not be possible once an order has entered processing or has shipped.

This does not limit any statutory right to withdraw from an eligible online purchase. If the goods have already shipped, contact us about the appropriate return process.

13. Contact Information

For questions about a return, exchange, damaged product, or refund, please contact us:

Brand Name: zapakaa.shop
Website: www.zapakaa.shop
Email: info@zapakaa.shop
Phone: +49 171 7635469

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Frankfurt am Main local time (CET/CEST)
Saturday–Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next business period.

Business Address:
zapakaa.shop
Elkenbachstraße 46
60316 Frankfurt am Main-Innenstadt III
Germany

Please contact us before mailing goods to obtain the correct return address. The return receiving address may differ from the business address shown above.