Terms of service

OVERVIEW

Welcome to zapakaa.shop! The terms "we", "us" and "our" refer to zapakaa.shop. zapakaa.shop operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). zapakaa.shop is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service. Our processing of personal information is described in our Privacy Policy. If you do not agree to these Terms of Service, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent that the information you provide is correct, current and complete and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account, except where applicable law provides otherwise. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate product descriptions and images. However, colors or product appearance may differ slightly from how they appear on your screen due to your device and display settings.

Screen display differences do not affect your statutory rights if a product is faulty or does not conform to its description.

We may update product descriptions, discontinue products or limit available quantities, subject to orders already accepted and applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. zapakaa.shop may decline an order for a legitimate reason, such as product unavailability, inability to authorize payment or a clear pricing error, subject to applicable law. Your order is accepted when we send an order acceptance or dispatch confirmation.

Please review your order carefully before submitting it. We may be unable to change an order once processing has begun, but this does not affect any statutory cancellation or withdrawal right. If we do not accept an order or need to contact you about it, we will use the contact information provided at checkout.

Purchases may be returned or exchanged in accordance with our Return & Refund Policy. Nothing in that policy or these Terms limits any mandatory statutory right, including a right of withdrawal or rights concerning faulty goods.

Products purchased through the store are intended for personal or household use unless we agree otherwise.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change before an order is placed. The price charged will be the price displayed at checkout when you submit your order and reflected in your order confirmation. Applicable taxes, shipping charges and other costs payable to us will be shown before you place your order. For orders crossing a customs border, any duties or import charges payable by the customer will be disclosed where applicable and as required by law.

Promotions may have separate terms. If the terms of a promotion conflict with these Terms, the promotion terms will govern that promotion.

You agree to provide accurate purchase, payment and account information and to update it where needed so that we can complete your transaction and contact you about your order.

You represent that you are authorized to use your selected payment method and agree to pay the final amount displayed at checkout. Available payment methods and related terms are described in our Payment Policy.

SECTION 5 - SHIPPING AND DELIVERY

Delivery destinations, shipping charges and estimated delivery times are described in our Shipping Policy and displayed at checkout where applicable. We will notify you if we become aware of a significant delay. Your rights in the event of late or failed delivery remain subject to applicable law.

For consumer orders, the risk of loss of or damage to goods remains with us until you, or a person you designate other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise, such as when you independently arrange a carrier not offered by us. If your package is lost or damaged in transit, contact us so we can investigate and provide the remedy required by law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including their text, images, graphics, video, audio, design and other content, may be owned by zapakaa.shop, Shopify or their respective licensors and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes. You must not reproduce, distribute, modify, publicly display or otherwise use protected material from the Services without permission, except where permitted by applicable law.

The names, logos and marks appearing on the Services belong to their respective owners. Nothing in these Terms grants you a license to use them without authorization.

SECTION 7 - OPTIONAL TOOLS

The Services may provide access to tools supplied by third parties. Such tools may be subject to the third party's own terms and privacy notices. Please review those terms before using a third-party tool.

Our responsibility for optional third-party tools is subject to applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may introduce new features, tools or resources through the Services. Unless stated otherwise, these Terms apply to those features.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties. If you follow those links, please review the third party's policies and terms.

A purchase you make directly with a third party is governed by that third party's terms. Our responsibility for third-party websites and services remains subject to applicable law.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

zapakaa.shop is powered by Shopify, which enables us to provide the Services. Sales of products through our store are between you and zapakaa.shop. Shopify provides the ecommerce platform but is not the seller of the products. Nothing in this section limits any rights you may have under applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled as described in our Privacy Policy, available on our website. Certain information may also be processed by Shopify as described in Shopify's privacy notices. Please review the Privacy Policy for information about how we and our service providers collect, use and disclose personal information.

SECTION 11 - FEEDBACK

If you submit a review, suggestion or other feedback about the Services ("Feedback"), you grant us permission to use it to operate, improve and promote the Services, subject to your intellectual property rights and applicable law.

You represent that you have the rights needed to submit your Feedback and that it does not infringe another person's rights or contain unlawful or harmful material. We may remove Feedback that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability. We may correct such information and update the Services.

If an error affects an order, we will contact you and handle any change or cancellation in accordance with applicable law and your statutory rights.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You must not use them to violate applicable law; infringe intellectual property or privacy rights; harass or harm others; provide false or misleading information; send spam or malicious code; impersonate another person; or interfere with the security or operation of the Services.

You must not collect other users' personal information without authorization or bypass security measures used to protect the Services. We may suspend or terminate access for a material violation of these Terms, subject to Section 15 and applicable law.

SECTION 14 - AGENTS

For this section, an "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of a person or organization.

An Agent accessing the Services must identify itself accurately, comply with applicable access restrictions and must not bypass CAPTCHAs, security measures or other controls intended to limit automated access. We may use technical measures to manage automated access to the Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to an account or the Services if you materially breach these Terms, misuse the Services, or where otherwise permitted by applicable law. Where appropriate, we will provide notice and an opportunity to resolve the issue.

Termination does not affect rights or obligations that arose before termination, including rights concerning an order already placed. Provisions that by their nature should continue after termination will remain in effect to the extent permitted by law.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to keep information on the Services accurate and current, but website content may occasionally contain errors or be temporarily unavailable. To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to the website or optional digital features.

Nothing in these Terms excludes or restricts mandatory statutory rights relating to products, including legal rights when goods are faulty, not as described or otherwise do not conform to the contract. Any voluntary return or exchange service is additional to those rights.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, personal injury where applicable, or mandatory consumer remedies.

Any limitation of our liability for other losses applies only to the extent permitted by applicable law. This section does not affect your statutory rights concerning orders, delivery, withdrawal or faulty goods.

SECTION 18 - RESPONSIBILITY FOR MISUSE

You are responsible for unlawful use of the Services and for losses caused by a material breach of these Terms to the extent provided by applicable law. Nothing in this section requires a consumer to waive statutory rights or assume liability beyond what applicable law permits.

SECTION 19 - SEVERABILITY

If a provision of these Terms is found to be unlawful or unenforceable, it will be treated as ineffective to the extent required by applicable law. The remaining provisions will continue to apply where they can operate without that provision.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not waive that right.

These Terms, together with the policies referred to on the website, govern your use of the Services. Nothing in this section affects mandatory consumer rights or the rules governing interpretation of standard contract terms.

SECTION 21 - ASSIGNMENT

You may not transfer your account or obligations under these Terms to another person without our prior consent, except where applicable law permits otherwise.

We may transfer our rights or obligations in connection with a business transfer, subject to applicable law and without reducing your statutory consumer rights.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of Germany. If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of habitual residence.

Any dispute will be heard by a court with jurisdiction under applicable law. Nothing in these Terms requires a consumer to bring a claim exclusively in Germany where the law gives the consumer another choice of forum.

SECTION 23 - HEADINGS

The headings in these Terms are included for convenience and do not affect their interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms on this page. We may update them from time to time by posting a revised version on our website. We will provide notice of material changes where required by law.

Changes do not retroactively alter the terms of an order already accepted unless applicable law permits it or you agree.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to info@zapakaa.shop.

Store name: zapakaa.shop
Website: www.zapakaa.shop
Email: info@zapakaa.shop
Phone: +49 171 7635469
Address: Elkenbachstraße 46, 60316 Frankfurt am Main-Innenstadt III, Germany

Customer support hours: Monday–Friday, 9:00 AM–6:00 PM Frankfurt am Main local time (CET/CEST); Saturday–Sunday: Closed.