Shipping policy

At zapakaa.shop, we are committed to providing clear shipping information. This Shipping Policy explains where we deliver, how shipping charges are shown, our estimated processing and transit times, tracking, and what to do if a delivery is delayed or lost.

This policy applies to purchases made on www.zapakaa.shop.

1. Shipping Destinations

We accept orders for delivery to Germany. Any additional destinations available for a particular order are shown in the country or region selector at checkout. If checkout does not accept an address, we cannot complete delivery to that address.

Please review the available delivery options and charges before placing your order.

2. Shipping Costs and Currency

The shipping charge, if any, and the currency and final total for your order will be displayed at checkout before you place the order. A shipping option is free only when checkout shows a shipping charge of zero for your delivery address and order. There is no separate membership requirement to view the available shipping options.

If your order crosses a customs border, any applicable import duties or taxes will be handled as disclosed at checkout and in accordance with applicable law. Please contact us before ordering if you need clarification about charges for your destination.

3. Estimated Delivery Time

For standard delivery within Germany, our estimated total delivery time is 7–12 business days, consisting of:

• Order handling: 1–3 business days.

• Transit: 6–9 business days after dispatch.

For these estimates, business days are Monday through Friday. Saturdays, Sundays, and applicable public holidays are not counted. Orders affected by weekends or holidays may take more calendar days. Delivery estimates for any other destination or shipping option, if available, will be shown at checkout or communicated before the order is accepted.

4. Order Cutoff Time

Our daily order cutoff is 12:00 AM (midnight), Frankfurt am Main local time (CET/CEST). This is the start of the local calendar day. Orders placed after the cutoff normally begin processing on the next available business day. Orders placed on weekends or applicable German public holidays normally begin processing on the next business day.

Frankfurt am Main local time observes Central European Time (CET) in winter and Central European Summer Time (CEST) in summer.

5. Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday, after payment has been authorized. Processing may include payment authorization, address verification, product preparation, accuracy checks, packing, and handoff to the carrier. Processing time is separate from transit time.

If we need additional information to complete your order, we may contact you using the details provided at checkout. A delayed response may affect the processing schedule.

6. Transit Time

After dispatch, standard transit within Germany is estimated at 6–9 business days, Monday through Friday. The estimated total is:

1–3 business days of handling + 6–9 business days of transit = 7–12 business days.

These are estimates, not guaranteed arrival dates. Weather, public holidays, carrier interruptions, address issues, and other disruptions may cause delays. If delivery is delayed, your rights under applicable consumer law remain unaffected.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address entered at checkout. When the order is dispatched, we will send a shipping confirmation with the available tracking information.

Tracking may take some time to become active after the carrier receives the parcel. If it does not update immediately, please check again later or contact us for help.

8. Shipping Address Accuracy

Please provide a complete and accurate delivery address, including the recipient's name, street and building number, apartment or unit number if applicable, postal code, city, country, email address, and a phone number where requested by the carrier.

Review your order confirmation promptly. If you need to correct an address, email info@zapakaa.shop as soon as possible. We will try to make the change, but it may not be possible after processing or dispatch.

An incorrect or incomplete address may delay delivery. We will work with you and the carrier to resolve an address issue; your rights under applicable law remain unaffected.

9. Delayed Shipments

Delays may result from severe weather, carrier interruptions, seasonal volume, public holidays, address verification, or transportation disruptions.

If your order has not arrived within the estimated period, contact us with your order number. We will review the tracking and help determine the next steps. If delivery cannot be completed within the agreed time, your rights and remedies under applicable law remain available.

10. Packages Marked as Delivered

If tracking indicates delivery but you cannot find the parcel:

1. Check the address in your order confirmation.

2. Check the mailbox, entrance, reception area, parcel locker, or other usual delivery location.

3. Ask household members, neighbors, or building staff whether they received it.

4. Contact us at info@zapakaa.shop with your order number.

We will review the carrier's delivery information and investigate the issue. A tracking status alone does not remove any rights you may have under applicable law.

11. Lost or Damaged Packages

If tracking stops updating for an extended period or a parcel appears lost, contact info@zapakaa.shop with your order number.

If the parcel or product arrives damaged, please keep the packaging and send photographs of the product, parcel, shipping label, and visible damage where possible. We will investigate and provide an appropriate remedy under our Return & Refund Policy and applicable law.

For consumer orders, we remain responsible for loss or damage during delivery until you or a person you designate, other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us promptly. We will try to accommodate the request, but an operational change may not be possible after processing or dispatch.

Dispatch does not remove any statutory right to withdraw from an eligible online purchase. Please see our Return & Refund Policy for the return process and applicable rights.

13. Contact Information

For questions about shipping, tracking, delivery, or an order, contact us:

Brand Name: zapakaa.shop
Website: www.zapakaa.shop
Email: info@zapakaa.shop
Phone: +49 171 7635469

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Frankfurt am Main local time (CET/CEST)
Saturday–Sunday: Closed

Orders can be placed through our website at any time. Inquiries received outside support hours will be reviewed during the next business period.

Business Address:
zapakaa.shop
Elkenbachstraße 46
60316 Frankfurt am Main-Innenstadt III
Germany